MY ACCOUNT | DELIVERY | PURCHASES | GENERAL INQUIRIES | MOBILE APP
Regarding My Account, how do I:
Sign-in to my account?
Sign-in to your account by clicking the MY ACCOUNT button at the top of this page or click here.
Note, if you do not have an email address associated with your account, you will need to activate your online account. Click 'Activate' on the Sign-in window, enter your email address, account number and create a password.
Check my account status and expiry date?
Want to know when your subscription expires or check your payment status? Click here to login and access your account.
Make a payment?
If you recently received a bill for The Hockey News in the mail and would like to pay it online, or, if you would just like to ensure your payment is up-to-date, click here to login and access your account. You can pay your bill easily and securely to ensure you don't miss an issue.
Change my mailing address?
Planning a move? Click here to login and access your account to change your subscription address to ensure you don't miss an issue.
Change or add my email address?
Make sure we have your current email address on file so you don't miss important information about your subscription. Adding your email address means you'll also have automatic access to the All-Access section of the website as well as the digital edition in The Hockey News app, which offers on-the-go access to The Hockey News on your mobile or tablet device. Click here to login and access your account to add or update your email address today.
FREQUENTLY ASKED QUESTIONS
Regarding delivery, how do I:
Find out when my first issue will arrive? Your first issue should arrive approximately 4 to 6 weeks after we receive your order. If it's been more than 6 weeks and you still haven't received an issue, please Contact Us to let us know.
Report a missing or damaged issue? Unfortunately, missed or damaged issues do sometimes happen and we regret any inconvenience this may cause you. Please Contact Us to let us know which issue you're missing.
Switch my subscription from digital-only to print? If you are a current digital-only subscriber and wish to begin receiving the print edition, please Contact Us to make the upgrade.
Temporarily stop delivery? To temporarily stop delivery, please Contact Us to make your request. Your subscription will automatically be extended to compensate for unmailed issues.
Stop receiving duplicate issues? If you are receiving duplicate copies of the same magazine, please Contact Us to let us know so that we can combine and extend your subscription. Because our mailing labels are printed in advance, you may receive one or two duplicate issues before your request takes effect.
Find out when my first issue will arrive? Your first issue should arrive approximately 4 to 6 weeks after we receive your order. If it's been more than 6 weeks and you still haven't received an issue, please Contact Us to let us know.
Report a missing or damaged issue? Unfortunately, missed or damaged issues do sometimes happen and we regret any inconvenience this may cause you. Please Contact Us to let us know which issue you're missing.
Switch my subscription from digital-only to print? If you are a current digital-only subscriber and wish to begin receiving the print edition, please Contact Us to make the upgrade.
Temporarily stop delivery? To temporarily stop delivery, please Contact Us to make your request. Your subscription will automatically be extended to compensate for unmailed issues.
Stop receiving duplicate issues? If you are receiving duplicate copies of the same magazine, please Contact Us to let us know so that we can combine and extend your subscription. Because our mailing labels are printed in advance, you may receive one or two duplicate issues before your request takes effect.
Regarding purchases, how do I:
Subscribe? It's easy to subscribe online. Click here to continue to our secure order form, enter your address and preferred payment method and we'll start your subscription. You'll even have access to the All-Access section of our website as well as the digital edition. Subscribe today and save off the cover price.
Renew my subscription? Are you a current subscriber? To continue enjoying The Hockey News, click here to login to your account to quickly and easily renew your subscription and be on your way to enjoying another year of The Hockey News.
Purchase back issues or special issues? All available back and special issues are available for purchase online. Please visit our store to make your purchase. For any other questions about back issues or products, please Contact Us.
Give a gift? A subscription to The Hockey News is the perfect gift for friends and family, one that they'll enjoy all year. Click here to continue to our secure gift order form. Continue to enter the required info and you will be asked to enter your recipient's address information.
Renew a gift subscription? Have you given The Hockey News as a gift before? Click here to login to your account and review gift recipients.
Find out about a product I purchased from your store or make a purchase? Click here to visit The Hockey News store. To inquire about a product you purchased, or to ask a question about the store, please Contact Us via the secure contact form here.
Subscribe outside of Canada or the United States? Our print subscription is only available to addresses in Canada and the United States. Our digital subscription is available worldwide. Click here to choose Digital Only and subscribe today.
Subscribe? It's easy to subscribe online. Click here to continue to our secure order form, enter your address and preferred payment method and we'll start your subscription. You'll even have access to the All-Access section of our website as well as the digital edition. Subscribe today and save off the cover price.
Renew my subscription? Are you a current subscriber? To continue enjoying The Hockey News, click here to login to your account to quickly and easily renew your subscription and be on your way to enjoying another year of The Hockey News.
Purchase back issues or special issues? All available back and special issues are available for purchase online. Please visit our store to make your purchase. For any other questions about back issues or products, please Contact Us.
Give a gift? A subscription to The Hockey News is the perfect gift for friends and family, one that they'll enjoy all year. Click here to continue to our secure gift order form. Continue to enter the required info and you will be asked to enter your recipient's address information.
Renew a gift subscription? Have you given The Hockey News as a gift before? Click here to login to your account and review gift recipients.
Find out about a product I purchased from your store or make a purchase? Click here to visit The Hockey News store. To inquire about a product you purchased, or to ask a question about the store, please Contact Us via the secure contact form here.
Subscribe outside of Canada or the United States? Our print subscription is only available to addresses in Canada and the United States. Our digital subscription is available worldwide. Click here to choose Digital Only and subscribe today.
General Inquiries
Where did the Gold, Silver, Bronze Memberships go? We chose to simplify our offerings - now you get every issues in either Print and Digital or Digital Only!
What was included in a Gold Membership?
How do I receive fewer renewal notices? We send renewal notices well in advance of your expiry date so that you don't miss an issue, and to make sure you can take advantage of special prices. To receive fewer mailed renewal notices, please Contact Us to make your request.
How do I contact you about something other than my subscription? Please click here to contact us about advertising, editorial content, e-newsletters or the website.
Where did the Gold, Silver, Bronze Memberships go? We chose to simplify our offerings - now you get every issues in either Print and Digital or Digital Only!
What was included in a Gold Membership?
- 1-Year Membership for the Print and Digital edition, includes annual Yearbook
- PLUS: Fantasy Pool Guide (Poolbook) and Money & Power Issue
- BONUS: 3 FREE BRONZE memberships to give to friends or family
- Exclusive All-Access Pass for the Member section of TheHockeyNews.com
- 1-Year Membership for the Print and Digital edition, includes annual Yearbook
- Exclusive All-Access Pass for the Member section of TheHockeyNews.com
- 1-Year Membership for the Digital edition only, includes annual Yearbook
- Exclusive All-Access Pass for the Member section of TheHockeyNews.com
How do I receive fewer renewal notices? We send renewal notices well in advance of your expiry date so that you don't miss an issue, and to make sure you can take advantage of special prices. To receive fewer mailed renewal notices, please Contact Us to make your request.
How do I contact you about something other than my subscription? Please click here to contact us about advertising, editorial content, e-newsletters or the website.
MOBILE APP
What is included in The Hockey News digital subscription? The Hockey News digital subscription includes one-year access to The Hockey News App, which is optimized and enhanced specially for mobile devices and tablets, and the Zinio digital replica edition on the zinio newsstand.
What is The Hockey News App? The Hockey News App has the same content as print, plus great interactive features such as video, audio, expandable features, bonus photo galleries, issue-at-a-glance, and much more. It is formatted for smaller devices to provide you with an ideal reading experience and allows you to take The Hockey News with you. As well, you have the choice to toggle between the easy-read mode and the magazine PDF mode so you can enjoy the magazine in whichever format you prefer, on an article-to-article basis.
Where can I download The Hockey News App? You can download The Hockey News App for free from the Apple App Store or Google Play.
What is included with the free app downloaded from the App store? There is a free sampler issue in the app for you to explore. Also, the app gives you the ability to purchase each digital issue or purchase an annual subscription. You'll receive notifications when new issues become available and downloaded issues are accessible through the app.
How is The Hockey News App different from the print edition? The Hockey News App issues include everything from the print edition and may contain added content including videos and other interactive elements.
I'm a subscriber to The Hockey News print edition. Do I get free access to the digital issues within the The Hockey News app as part of my subscription? Yes, all members can access digital editions on their Apple and Android devices.
I'm a subscriber to The Hockey News print edition. How do I access the digital editions? Follow these easy steps to install the app on your device: On your device, download and open The Hockey News app. You will find the app in the Apple App Store or Google Play.
I'm a print subscriber but am getting a "Sorry, your email address/password cannot be located" message when I try to log-in. How can I verify my print subscription? It can take up to 48 hours for a new print subscription to load into our system once it arrives at our processing center. Once your data has entered the system, you will be able to access your subscription. If you are still having difficulty, you can verify the status of your subscription by calling our print magazine customer care center at 1 (888) 470-6087 or emailing thehockeynews@kckglobal.com.
Can I replace my print subscription with The Hockey News app? Not at this time. The app is set up to recognize print subscribers to access issues, but we are currently unable to take a subscription off of one database and place it on the other.
Can I subscribe to just The Hockey News Magazine app? Yes. An annual subscription costs $29.95 and entitles you to download every issue for the next year, starting with the most recent issue. If you enable push notifications for the app, we will let you know when new issues become available. Click here to subscribe today!
Are back issues included in my Digital subscription? No, you will only have access to the issues from the start of your subscription onwards and issues published prior to 2017. We relaunched our app on November 1, 2019, and only issues dating back two years were included in this new build. Each issue you download is stored on your device and accessible through the app. All your available issues are archived in your digital library within the app where you can re-download onto your devices at no-additional charge.
I purchased my subscription directly through the iTunes or Google app store, and I don't see the issues I've previously purchased. How can I fix this? If the issues you've purchased are not available for download, first make sure you're on the same iTunes or Google Play account you originally purchased the issues with. You can restore your purchases by completing the following steps within the app:
What is included if I purchase my subscription through Apple App Store or Google Play App Store directly? If you purchased your subscription through the Apple App store directly, you will only have access to The Hockey News app editions through The Hockey News Magazine app on your mobile device or tablet. The Zinio replica edition will unfortunately not be included as part of your subscription.
Do I need to be connected to the Internet to read my issues? You need to be online to download your issues. Once downloaded you can read your issue offline, however any web links or web-hosted videos will not work.
What can I do if I'm having trouble downloading some issues? Ensure that you have the latest version of our app from the App Store. If you are still experiencing problems, please delete the app and reinstall it from the App Store.
What can I do if I can't find the answer I am looking for? We've answered some of your most frequently asked questions. If you cannot find the information you are looking for, please contact Customer Service by email at thehockeynews@kckglobal.com
Apple App Store Subscribers: if you purchased your subscription through Apple App Store directly and have an issue that is related to the functions or technicality of the app, please contact Customer Service above. However, if your issue is related to your subscription or account, we do not have your information on file and will not be able to look up your subscription in anyway. Please contact Apple support by clicking here.
Google Play and the Google Play logo are trademarks of Google LLC. Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
What is included in The Hockey News digital subscription? The Hockey News digital subscription includes one-year access to The Hockey News App, which is optimized and enhanced specially for mobile devices and tablets, and the Zinio digital replica edition on the zinio newsstand.
What is The Hockey News App? The Hockey News App has the same content as print, plus great interactive features such as video, audio, expandable features, bonus photo galleries, issue-at-a-glance, and much more. It is formatted for smaller devices to provide you with an ideal reading experience and allows you to take The Hockey News with you. As well, you have the choice to toggle between the easy-read mode and the magazine PDF mode so you can enjoy the magazine in whichever format you prefer, on an article-to-article basis.
Where can I download The Hockey News App? You can download The Hockey News App for free from the Apple App Store or Google Play.
What is included with the free app downloaded from the App store? There is a free sampler issue in the app for you to explore. Also, the app gives you the ability to purchase each digital issue or purchase an annual subscription. You'll receive notifications when new issues become available and downloaded issues are accessible through the app.
How is The Hockey News App different from the print edition? The Hockey News App issues include everything from the print edition and may contain added content including videos and other interactive elements.
I'm a subscriber to The Hockey News print edition. Do I get free access to the digital issues within the The Hockey News app as part of my subscription? Yes, all members can access digital editions on their Apple and Android devices.
I'm a subscriber to The Hockey News print edition. How do I access the digital editions? Follow these easy steps to install the app on your device: On your device, download and open The Hockey News app. You will find the app in the Apple App Store or Google Play.
- Upon launch, tap on 'Account' tab
- Tap on 'Sign In'
- Tap on 'Print + Digital Subscriber'
- Enter your email address, tap 'Continue'
- Create a password
- Tap on the 'Library' tab to access your issues
I'm a print subscriber but am getting a "Sorry, your email address/password cannot be located" message when I try to log-in. How can I verify my print subscription? It can take up to 48 hours for a new print subscription to load into our system once it arrives at our processing center. Once your data has entered the system, you will be able to access your subscription. If you are still having difficulty, you can verify the status of your subscription by calling our print magazine customer care center at 1 (888) 470-6087 or emailing thehockeynews@kckglobal.com.
Can I replace my print subscription with The Hockey News app? Not at this time. The app is set up to recognize print subscribers to access issues, but we are currently unable to take a subscription off of one database and place it on the other.
Can I subscribe to just The Hockey News Magazine app? Yes. An annual subscription costs $29.95 and entitles you to download every issue for the next year, starting with the most recent issue. If you enable push notifications for the app, we will let you know when new issues become available. Click here to subscribe today!
Are back issues included in my Digital subscription? No, you will only have access to the issues from the start of your subscription onwards and issues published prior to 2017. We relaunched our app on November 1, 2019, and only issues dating back two years were included in this new build. Each issue you download is stored on your device and accessible through the app. All your available issues are archived in your digital library within the app where you can re-download onto your devices at no-additional charge.
I purchased my subscription directly through the iTunes or Google app store, and I don't see the issues I've previously purchased. How can I fix this? If the issues you've purchased are not available for download, first make sure you're on the same iTunes or Google Play account you originally purchased the issues with. You can restore your purchases by completing the following steps within the app:
- Tap on 'Account' tab
- Tap on 'Restore Purchases'
- Tap 'Restore'
- Go to 'Library' tab
- Download your purchases again
What is included if I purchase my subscription through Apple App Store or Google Play App Store directly? If you purchased your subscription through the Apple App store directly, you will only have access to The Hockey News app editions through The Hockey News Magazine app on your mobile device or tablet. The Zinio replica edition will unfortunately not be included as part of your subscription.
Do I need to be connected to the Internet to read my issues? You need to be online to download your issues. Once downloaded you can read your issue offline, however any web links or web-hosted videos will not work.
What can I do if I'm having trouble downloading some issues? Ensure that you have the latest version of our app from the App Store. If you are still experiencing problems, please delete the app and reinstall it from the App Store.
What can I do if I can't find the answer I am looking for? We've answered some of your most frequently asked questions. If you cannot find the information you are looking for, please contact Customer Service by email at thehockeynews@kckglobal.com
Apple App Store Subscribers: if you purchased your subscription through Apple App Store directly and have an issue that is related to the functions or technicality of the app, please contact Customer Service above. However, if your issue is related to your subscription or account, we do not have your information on file and will not be able to look up your subscription in anyway. Please contact Apple support by clicking here.
Google Play and the Google Play logo are trademarks of Google LLC. Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
